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How A Professional Handles Water Damage Restoration
How A Professional Handles Water Damage Restoration
4.9 RATING

How A Professional Handles Water Damage Restoration

Water damage restoration is removing water from water-damaged materials and structures.

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June 03, 2026
How A Professional Handles Water Damage Restoration

Water damage restoration is removing water from water-damaged materials and structures. The most important aspect of repairing water damage is to assess the full extent of the damage and then follow through with a process that determines what techniques will be required to remove standing water, extract moisture, and restore your property. Restoration companies typically provide loss assessments to determine if you need water damage removal or if it is something that can be fixed with carpet cleaning or other simple remedies. Tidal Wave Response recommends seeking services immediately after a flooding incident and before mold growth can occur.

Levels of Water Damage

Acting quickly is essential when water intrusion occurs in your home or business. Time is critical when dealing with water damage because the longer it takes to clean up after a flood or leak, the more damage you have on your hands.

There are four levels of water damage:

  • Level 1 - Water has soaked into the carpet but hasn't seeped into the subflooring below. Damage can be repaired quickly if it doesn't spread beyond the immediate area. Carpets will be restored to their original color and appearance.
  • Level 2 - Water has soaked into the carpet and penetrated the subflooring below to some degree but has not yet reached any structural elements (like joists or beams). This level of water damage can take longer to repair than Level 1 because items like carpets must be removed from rooms with high moisture content before replacing them with new ones.
  • Level 3 - Significant flooding from broken pipes or appliances has caused substantial damage to your property.
  • Level 4 - Major water damage, severe structural damage, total destruction.

Reviews

Cassandra Abdus-Salaam

Alpharetta, GA

Hi. I don’t know where to start. John and Tidal wave his company were and still are a blessing from my Lord. One morning in January of this year I went down stairs and stepped in a puddle of water it was flooded. I also passed out. This was the second one in less than a year. I stood there for a minute and just cried. All I could think of was my insurance company may not take care of it a second time even if it was for a different leak. The last claim they paid out $23,000 for…

John Ayer

Atlanta, GA

John Mayer, Principal of Tidal Wave Response, and his project management team, lead by Colin Galubinski, has completed the restoration of my home in record time. The work included, but was not limited to the following: 1) Professional water leak detection 2) Professional plumbing that removed the concrete slab and backfill material, found and repaired the PEX cold water pipe 3) Backfilled and placed concrete to finish grade 4) Packed the furniture to storage. Restored the furniture without incident nor damage. 5) Dehumidified and removed the damaged carpet and hardwoods. 6) Cleaned the concrete surface and installed the new hardwoods.…

Spenser Hewett

Brookhaven, GA

I have worked in sales and also have experience in launching my own business. It is rare that you find a company that genuinely has your best interest in mind. Not only was John helpful outside of his business’ expertise, but he sent Chris to do a *free* evaluation of our water damage. John and Chris were both genuine and personable. They cared about what our situation was and they weren’t looking to get any sort of “fee” for their time. These are the kind of people you trust to handle big, catastrophic water damage to. I have previously had…

James B

Chamblee, GA

While others might categorize John as a fast talker, but on the other hand. I saw a man that's passionate about his business and willing to help others elevate their present situation. In early December 2022, our laundry room floor and wall got water damaged due to leakage from the hotline pipe, and other rooms got impacted due to water spreading. So, I reached out to John and he assured me they'll do everything within their power to get our house done before Christmas day. Boy was he right! John and the tidalwave response team were professional, helpful and got…

Anne Berman

Cumming, GA

We did not plan to renovate our terrace level but when the hot water heater leaked and flooded the entire area, Tidal Wave was recommended to us by the plumber who installed the new hot water heater. John, the owner was at our house the same evening and mitigation started early the next morning. The crew professionally removed wet drywall, flooring, and baseboard. Fans and dehumidifiers ran for several days and then the fun began. With Colin's help we were able to choose updated flooring, repaint a color of our choice, and new trim was installed. Everything was completed professionally.…

Hunter smith

Decatur, GA

Wow incredible company! I had a water damage that destroyed my entire main level. John and his team are very quick and efficient. When I was looking on google, tidal wave response was the only water restoration company with a 5 star review. Highly recommended using tidal wave response!!

Meme Dupree

Doraville, GA

I had a flood in my downstairs living room. It was devastating. John with Tidal wave was very professional. He had his team show up immediately to get the job done. Great work Tidal Wave. I'm definitely going to refer you to others.

pam kunc

Duluth, GA

Thank Goodness !!! Johnny on the spot! We had a pipe ruptured in the ceiling and we were looking for a 5 Star Rated Water Restoration company . Johnny came out with a Thermal Camera and found the pipe spraying behind the wall. I wish I would have called him sooner . My wood floors were so damaged by the water, they all will need to be replaced. We highly recommended Johnny with Tidal Wave. Very knowledgeable and even helped us start a claim with our insurance ..

Randy Fann

Dunwoody, GA

Had a shaky start with this particular project but I must say the owner took charge and corrected all the remaining issues. I will say that this particular job was the absolute worst I have taken on in 45 yrs. My hat is off to Mike and his crew and Allan was superb in making sure everything was done correctly. Thank you for your follow-up on this project guys. And Allan thank you especially for your thoroughness in making sure it was completed correctly.

Kadeja Edwards

Johns Creek, GA

Unfortunately, my water heater was old, cracked, and leaking water onto the supported area in my garage. I needed to replace the water heater with a new one, but the plumber told me that in order to meet the city code, I would have to handle the water damage first. I called out tidal wave (who I’ve worked with before), and they came out the very next day to cut out the affected area and treat for mold. This is my second issue with water in my house and tidal wave has taken care of both issues. They are fast,…

Water Extraction

Water damage can be a devastating and costly event. It’s essential to understand how a professional handles water restoration, so you can make an informed decision when hiring someone to take care of your property.

Industrial Vacuums

The first step in the water restoration process is removing the existing water. This is done by using industrial vacuums that are designed for this purpose. The vacuum will capture all the standing water in the area and then remove it from the home through a hose attached to an outside drain.

Dehumidifiers

The next step is drying out the area by using dehumidifiers. These machines help remove moisture from the air so that it cannot accumulate on any surfaces or objects, making them ideal for use during this process. They also prevent mold growth, which would otherwise occur if you left wet materials sitting around for too long.

Carpet and Pad Removal

Once all of the standing water has been removed from your property, we must start removing the carpet and pad if necessary. We can remove carpeting in most situations, but sometimes it may need replacing due to damage caused by flooding or other types of water damage caused by storms or floods.

Assessment

The next step in water damage restoration is an assessment to determine the extent of the damage. Even if you think you know what happened, there may be hidden issues that only become apparent during an inspection. In addition to inspecting for obvious signs of flooding or leaking pipes, professional technicians will look for mold, mildew growth, and structural damage from collapsed ceilings and floors. A thorough assessment will also reveal whether other areas need attention and if any hidden problems could arise.

Reasons to Choose Tidal Wave

We Bill Your Insurance Directly

We Bill Your Insurance Directly

We Accept All Insurance Claims

We Accept All Insurance Claims

Licensed & Certified Technicians

Licensed & Certified Technicians

30 Minutes Response Time

30 Minutes Response Time

Locally & Family Owned

Locally & Family Owned

24/7 Emergency Service

24/7 Emergency Service

Never an Overtime Charge

Never an Overtime Charge

Repair

Water damage repair is not something that should be taken lightly. The professionals at Tidal Wave Response are trained and certified in the most efficient methods of drying out wet carpets and other materials from your home or business. There are many steps involved in water extraction and drying but don’t worry about it – we will walk you through each step so that you know exactly what to expect during this time. Then the repair phase begins. Not everything can be repaired, but it may be possible with non-porous items.

Prevention

All in all, it is far better to develop a strategy for water damage prevention. When considering repairs, that is the best time to plan for preventative strategies to avoid any similar concerns in the future hopefully.

Tidal Wave Response and Water Damage Restoration

When a flood strikes, your home, and belongings can be destroyed in a matter of hours. It's a good idea to play it safe and contact Tidal Wave Response if you experience such issues at home. We know what we are doing when dealing with the aftermath of flooding, and our water damage restoration services strive to minimize permanent damage.

Our Services

From emergency water extraction to full property recovery, Tidal Wave Response provides the fast, expert care you need. Browse our complete suite of 24/7 restoration services below to see how we can help today.

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